Continental Opera
It seems as though I am having difficulty with every airline website. They have such a complicated business and are under such enormous financial pressures that it is hard to be too critical. They are actually making great progress — albeit a long way to go to become on demand e-businesses. This afternoon I spent […]
Airline Web Sites
Many of us have expressed frustration over airline web sites — they really have a lot of challenges. However, I would like to share a very positive experience with one of them. In order to enable the MileageManager service to provide a consolidated view of all my mileage with the various airline and hotel programs, […]
Travel Woes
All things considered, we are very fortunate to have a transportation system that is highly reliable and gets us to where we want to go in an amazingly short time. The travel industry is a complex one and there is a huge legacy of process, management systems, and technology that makes it difficult to be […]
Firetruck
Everything was on schedule as the Boeing 757 taxied toward the runway at the John Wayne Airport in Santa Ana. All of a sudden there was a loud crashing sound and the airplane shuttered. Apparently the fire truck driver had gone for lunch and left the emergency brake off. The giant yellow truck rolled across […]
Netflix – Master Of Inventory
Netflix has an amazing system for managing their DVD rental inventory. I watched a Netflix DVD this past weekend. On Tuesday I put the DVD in the pre-stamped, pre-addressed mailer and took it to the post office around noon. I received an email from “Netflix Receiving” time stamped 11:27 AM the next day that they […]
